I use Continental most of the time but directly on their website. I have not encountered and biatches working with them. I have encountered a real biatch on my recent trip back from Fourt Lauderdale after a cruise. She was really nasty to me, but I held up the line then, transferred stuff to my carry on so I didn't have to pay $80 extra because my 1 luggage was 2 lbs over the limit of 50. They still had to take the same stuff for me and for nothing.